We only sell perfect….
The other day I was in the bakery ordering a coffee and the lovely lady behind the counter (who I’m pretty sure is Russian) offered a customer some free bread rolls. The customer requested to pay for them to which the Russian lady behind the counter with her broken English replied- “These rolls are not perfect. They are not perfectly round and are a little broken. We only sell perfect.”
Of course, when we are dealing with the food industry, consumables do need to be pretty perfect in order to sell, but it did get me thinking about other industries and made me consider the quality that I deliver to my customers in my businesses. Of course we all like to believe that we deliver quality products and services 100% of the time, but sometimes we look for ways to save money and time, and may cut corners here and there to increase profits. All businesses do this! But, is it worth it in the end? Are we better off focusing on delivering the absolute best to our customers in order to avoid headaches down the track? Only you know the answer to this!
I do strive for perfection a lot, and honestly, there is no such thing as perfect. Striving for perfection is ultimately unattainable because perfection is just an idea you have in your mind, and that idea will always change based on what you know. That being said, I believe that if your intention is to do your best and give your best to your customer and you follow this with action, then you have already achieved perfection.
“Pleasure in the job puts perfection in the work.”